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Work flexible hours answering text questions from home.
Earn around £10 an hour, or up to £25,000 a year if you're very keen.
Get started by registering with one of the UK's three main services.
The UK has a range of text answering services
that are constantly looking for more researchers to answer the thousands of
questions they receive per day.
Customers can text a question 24/7 from
anywhere in the world and can ask absolutely any question – fun or serious, or
just challenging.
AQA costs £1 for customers in the UK, or €2 for Ireland
with the number 57275. ANSA costs 50p a question. Texperts only charges for
answers at 50p and you can also get a destination map for a further
50p.
If you’re willing to spend the time on being a researcher, you can
make a lot of money. These services receive on average 20,000 questions a
day.
What’s involved?
You can work from wherever you want, and you get paid for each question you
answer. Researchers are mostly based in the
United Kingdom, but some of the services have opened up into various parts of
the world. ANSA has begun to operate in Pakistan, India, South America and the
Philippines. Texperts has researchers in the States, Canada, Australia, China,
New Zealand and South Africa - many of these researchers have spent time in the
UK at some stage or other.
Some people do it as a full-time job, while there are
many who just log on when they can to earn a bit of money. Students, mums, and
the retired benefit strongly from the flexibility of the job.
You need to be fluent in English, with excellent writing skills. You need to be
able to use your own knowledge and internet skills to help come up with great
answers for the multitude of questions customers are going to ask.
You will be working on a
self-employed basis; conducting research from home at times that suit you - all
you need is your own computer with a broadband internet connection. Having other
resources such as reference books or magazines on various topics you like can
help even more with general knowledge. Sometimes it's just a case of having a
phone book or street map in your care. You will be paid pro-rata for the
research you do.
Step 1: Apply to one of the service providers
The three main text answering services in the UK are
AQA (Any Question Answered) 63336, ANSA 87199,
and Texperts 66000. On average about one in 10 applications are
accepted by the companies.
For ANSA:
Register online with ANSA,
fill in your details and you will be tested on your ability to find factual
information, and answer the questions within good time. Once you are accepted
you will become an apprentice researcher and all of your answers will be
validated by the admin team, and then eventually you will respond directly to
questions.
For Texperts:
Texperts have a fun challenge which you can do as a
game to test your skills in maths, English, and general knowledge, but if you go
really well you will be asked to provide your details and Texperts will get back
to you about being a part of the team.
Take the Texpert challenge here
to see if you’re good enough to be a Texpert researcher.
For AQA:
Send an email to jobs@aqa.63336.com quoting the reference
UK - IB/FR/UK1 if
you are based in the UK. You will be sent more information about the work,
including an application form and test.
When you pass the test, you will
answer several questions and have a mentor check them for editorial policy and
style. When you pass the check, you can begin answering
questions.
Step 2: Becoming a researcher
When you
have passed the test you will become a part of the research community, by
downloading the system software and making a username and password to log on.
You can then access a database of answers already given, a forum to discuss any
issues that arise, access to senior researchers, and the never-ending queue of
questions that need answering.
Step 3: Answering questions
How long you have
All services endeavour to answer all questions within
10 minutes of being texted, but the average time it takes to answer a question
is just one minute. Since AQA began in April 2004, more than nine million
questions have been answered and are now stored in their database.
If there is a question you just cannot answer it is possible to put it back in the
queue for someone else to pick up.
Where to get answers
For each question the service database can provide
you with a number of possible answers and you can choose the most relevant and
shoot it off to the customer.
Sometimes it’s not that easy, and you will
have to refer to alternative resources to answer a question. Although the
internet is helpful, it’s also good to have newspapers, reference books, make a
phone call, consult a sports almanac – all of those old-school devices that can
help.
You can also talk to other researchers on the forums to ask where
information can be found.
ANSA’s researchers are all classified as
experts, so when you join, you note areas that you know a lot about, or know
where the best place to find that information would be, and then you are sent
questions relating to those topics when you are logged into the system. In this
way, you really are an expert.
How to answer questions
Each question has to be answered using full
grammatical sentences, but still has to fit into the 160-character text limit.
You have to be good at reducing complex statements into short sentences. A
challenging one would be to name the English football squad. With 22 names,
that’s quite an effort to fit in.
Each service has policies about the types of
questions it cannot or will not answer, and the type of questions where
professional help may need to be given.
For example, ANSA has
guidelines regarding how to respond to questions about drugs and terrorism, and
a number of blacklisted words where it would not be appropriate to answer the
question.
Because you receive questions from total strangers
you have to take great care – you have no idea about the characteristics of the
texter. They could be a teenager asking about bankruptcy or a 56-year-old asking
advice about a boy/girlfriend.
You are however able to see previous texts
from the same number – the number is private, but the history is there to help
you answer further questions. This can be crucial in relationship, and similar,
questions. In some cases professionals will help give answers in precarious
situations.
How much can I make?
With AQA, you make 30p per question you answer.
ANSA pays 10p per answer, and a further 5p for each time your answer is used.
Texperts pay 30p per answer.
The amount you make depends on the time you spend
answering questions. Some researchers like to have their own targets and hours
to fulfill.
An average is to earn about £10 an hour. Dedicated
researchers tapping out answers on a full-time basis can pull in up to around
£25,000 a year.
You are paid directly into your account, on time, at the
end of each month. The job is regarded as self-employed, so you must do your own
tax. Students who earn below the taxable threshold are fine.
Getting started
Trial the services by texting a question to AQA
63336, ANSA 87199 and Texperts 66000.
AQA
ANSA
Texperts
Mr Barfe has been a researcher for AQA for more than two years.
What first drew
him to it was the money, "a most agreeable way to earn some" by sitting on the
computer answering questions. Mr Barfe says it’s great when you hit a run, “a
purple patch where you can answer a load of questions fully and interestingly
and give loads of views”.
He says to be a good researcher you need to
have an enquiring mind and be able to search efficiently. It’s not just a matter
of Googling answers, but using other resources as well. “It enabled me to
justify a lot of books my wife tells me are useless and should go,” says Mr
Barfe.
He enjoys doing the "hard" questions - those which have been
passed by five previous researchers. He says it’s good to have some gaps in your
knowledge, although his are progressively getting smaller and
fewer.
Alcohol-induced questions such as “Who loves me?” can also be
amusing. Another common one is “Where is good to go now?” which Mr Barfe would
want to answer “Go home for a very long sleep!”
“Sitting at home on a
Friday/Saturday night, when the whole world is out except you, telling people
where to get their late-night kebabs and which bus will get them home can be
quite strange, but fun,” says Mr Barfe.
He says AQA is a great service,
but customers seem to have an awful lot of disposable income. Sometimes he can
have conversations, or people will text to say “Thank you” and he’ll reply by
saying, “Thank you for being kind, but it’s not necessary as that just cost you
a pound!” And the texter will reply again saying “I know, but I do appreciate
it!” Yep, there goes another pound.
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